Returns & Exchanges
We want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for all Converse.com orders, including custom sneakers. If your gear doesn't fit or meet your expectations, you can return it for any reason within this period, even if you've worn it.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided by our system, or opt for a QR code if you prefer a printer-less drop-off experience.
Pack and Ship
Place the items in their original packaging, attach the return label securely to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 10-15 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing